SNEAK PEAK IS A PREVIEW OF THE MENU WITH PRICING AND DETAILS OF WHATS IN EACH COOKIE.
THIS WILL HAPPEN THE DAY BEFORE THE ACTUALLY KOOKIE DROP ( WHEN THE WEBSITE OPENS FOR ORDERING)
THE DAY AFTER THE SNEAK PEAK THE KOOKIE DROP HAPPENS. (WEBSITE IS OPEN FOR ORDERS) YOU WILL HAVE 3 DAYS OR UNTIL SOLD-OUT TO PLACE YOUR ORDERS. AT 8 AM ON THE THRID DAY THE WEBSITE WILL CLOSE.
EXAMPLE (IF THE SNEAK PEAK COMES OUT ON THURSDAY- THE WEBSITE (DROP) OPENS ON FRIDAY YOU WILL HAVE UNTIL SUNDAY AT 8 AM TO PLACE YOUR ORDER) ON THESE 3 DAYS THE COOKIE SELECTION WILL APPEAR ON THIS HOME PAGE. YOU CAN PLACE YOUR ORDER THERE! THIS SELECTION WILL ONLY BE AVAILABLE AT THE PRESELECTED TIME THAT'S ANNOUNCED ON THE SITE AND ON INSTAGRAM! ORDERS WILL BE LIMITED SO ONCE SOLD OUT YOU WILL NOT BE ABLE TO PLACE AN ORDER.
The last couple of drops I have been selling out fast!!! To make sure you don't miss the next drop subscribe to our email list below to be the first to know when the site opens up.
Please be aware that ORDERS ARE LIMITED! After the website closes you will not be able to place another order until the next drop. I only bake what is order I never have extras.
I run Kookie Rehab by myself so there is a 4-7 business day turnaround time on all orders NOT INCLUDING HOLIDAYS OR WEEKENDS.
Once your order is shipped you will receive an email with your tracking information
Turn around starts on the 4th day after ordering stops not the day you order or the day your credit card was charged.
EXAMPLE: if ordering days are Fri-Sun turnaround time starts on Monday it doesn't mean your order will ship on Monday it means I will start the processing orders and shipping them out/getting them ready for shipping throughout the 4-7 business day turnaround.
I NEED AT LEAST 3 WEEK IN ADVANCE FOR CUSTOM OR BULK ORDERS.
BULK/CUSTOM ORDER MIN IS 50 COOKIES OR MORE.
ANY DISCOUNTS THAT ARE OFFERED ON THE WEBSITE DO NOT APPLY TO BULK/CUSTOM ORDERS.
IF YOU ARE PLACING THIS ORDER FOR SHIPPING PLEASE NOTE EXTRA SHIPPING CHARGES WILL OCCUR. EVEN IF YOU BREAK THE ORDER IN HALF YOU WILL BE CHARGED ADDITIONAL SHIPPING FEES.
As much as I would love to offer those options I do not and there is no plan to offer them in the future.
THERE IS A MIN OF 4 KOOKIES PER ORDER. YOU CAN ORDER AS MANY AS YOU LIKE BUT THE MIN PURCHASE IS 4.
KOOKIES CAN BE STORED IN THE FREEZER FOR UP TO 8 MONTHS. KEEP IN ORIGINAL PACKAGE AS IT'S HEAT SEALED.
DON'T STORE IN THE FRIGE.
ROOM TEMP KOOKIES WILL LAST 5 DAYS UNOPENED.
THE BEST WAY TO ENJOY YOUR KOOKIES IS TO WARM THEM IN THE OVEN ON 375 FOR 8-10 MINS.
IF USING THE MICROWAVE 5-8 SECONDS OR UNTIL WARM. PLEASE NOTE EACH MICROWAVE HEAT SETTING WILL DIFFER. I RECOMMEND WARMING FOR 5 SECONDS AND ADDING 3 SECONDS UNTIL WARM.
SHIPPING COST IS CALCULATED BY USPS AND USP. I HAVE NO CONTROL OVER THE SHIPPING COST.
I ship through UPS or USPS shipping starts off at $10 for 8 Kookies or less. For orders of 8 or more $15 and up. UPS is normally 1 business day for local and 2-3 business days for nationwide shipping. USPS is normally 2 day shipping but there have been delays recently with them. PACKAGES ARRIVE AS FAST AS THE SHIPPING RATE YOU CHOOSE ( PLEASE EXPECT DELAYS WITH ANY SHIPPING CARRIER AS THEY DO HAPPEN)
Please make sure your shipping address is correct when ordering. Once your order is placed I can't make any changes to your address on the backend.
So check and check again as I am not responsible if your order is delivered to the wrong address. Please note that if this happens no refunds will be offered.
**For any damaged, late, or missing items please contact your local USPS OR UPS office.**
I am not responsible for melted or broken items. I offer ice packs at an additional charge of $6.00. Please note that shipping charges are only for SHIPPING.
During the summer times things such as chocolate will melt. I don't offer refunds for items that are melted please put in the fridge and reheat later.
I apologize for the inconvenience of the shipping cost please understand that as a small business I can't offer discounted shipping or free shipping. Shipping cost covers packaging (ie boxes, protection of your kookies, and packaging and handling)
If your order has not been delivered please contact USPS or UPS and give them the tracking information that was provided to you in your shipping email.
Once your order is pick up it is then USPS/UPS responsibility to deliver the package to you on time, and in tact. As I have no control over how they deliver packages. As much as I would love to deliver them to each and everyone of you I can't
Please keep in mind that COVID-19 has caused a significant delay in shipping times. By completing the payment you are agreeing to those terms and I am not responsible for late and/or damaged items
****Please be sure your shipping address is correct, I cannot stress this enough. Please check all doors, neighbors houses as well as cookies have been delivered to the neighbors before, parcel lockers, office or mail management. I am unable to replace packages if you input an incorrect address or the package is stolen or delivered to the wrong address.
If you stay in an apartment sometimes packages are to big for your mailbox please check the front office.
WHEN YOUR ORDER IS READY YOU WILL RECEIVE AN EMAIL OR TEXT MESSAGE WITH ADDRESS. PLEASE DON'T ARRIVE BEFORE THEN.
Please understand that I use various methods to ensure that your cookies are protected, but I am not responsible for any breakage during shipment. I make sure to put fragile, do not drop on each box. You can always file a claim with UPS/USPS.
Please note that some cookies are extremely soft and may crumble upon arrival.
I am located in Lake Charles, LA. at the moment I don't have a store front but I am working on a Kookie Trailer, but pickup is available for local orders..... Once you place your order the address will be sent to you in an email.